Privacy Policy

Effective Date: April 10, 2026

This Privacy Policy governs the use of the “MAULI” platform operated by Western Estate, designed to facilitate transparent, efficient, and accountable communication between citizens and their elected representatives.

1. About the Platform

“MAULI” is a digital grievance redressal and public service platform that enables citizens to submit complaints, requests, and suggestions directly to their elected representatives. The platform also provides administrative dashboards to representatives for data-driven decision-making and constituency management.

2. Information We Collect

Full Name
Mobile Number
Address / Location details (if provided)
Grievance details, requests, or feedback submitted
Interaction data (timestamps, status updates, etc.)

3. Purpose of Data Collection

Registering and processing citizen grievances
Forwarding requests to relevant departments or representatives
Providing updates and communication
Generating anonymized insights for administrative planning
Improving public service delivery

4. Data Usage & Governance

Data is used strictly for governance, administrative, and service improvement purposes. Authorized personnel may access data for resolution and monitoring. Aggregated data may be used for dashboards and insights.

5. Data Sharing

We do not sell personal data.

Data may be shared:

With government departments for grievance resolution
When required by law
For internal administrative purposes

6. Data Security

We implement reasonable security measures to protect user data. However, no system is 100% secure.

7. Data Retention

Data is retained only as long as necessary for grievance resolution, administrative purposes, and legal compliance.

8. User Rights

Request correction of data
Request deletion (subject to legal/admin requirements)
Contact us for concerns

9. Third-Party Services

The platform may use third-party services such as messaging APIs and cloud infrastructure necessary for operation.

10. Limitation of Liability

MAULI is a facilitation platform. Resolution outcomes are not guaranteed.

11. Policy Updates

This policy may be updated periodically.

12. Contact

Email: westernestateanalytica@gmail.com

Operator: Western Estate

13. Consent

By using MAULI, users agree to this Privacy Policy.